Prize Bot
Prize Bot

Support

Ask the community

Ask for setup help or report a problem in the Prize Bot Discord. Include the command or page, steps to reproduce the problem, and any error message.

Join support Discord(opens in a new tab)

Account or billing issue?

Join the support Discord and ask how to contact the support team privately before sharing account or billing details.

Include your Discord username, the affected server, and what happened. Do not share passwords, bot tokens, or payment card details.

Find the right guide

Set up your serverPermissions, channels, and roles Look up a commandCommands for members and moderators Compare plansFree features, Server Premium, and User Premium

Subscriptions and billing

Sign in with the Discord account that pays for the subscription. Server Premium and User Premium are separate subscriptions.

Subscribe

  1. Choose a plan on Pricing. For Server Premium, select a server where Prize Bot is installed and you have Administrator or Manage Server permission, or own the server.
  2. For a new subscription, complete payment in Stripe Checkout.
  3. Return to Prize Bot. User Premium applies to your Discord account. For Server Premium, check the linked server on the Subscription page.

If you already have Server Premium, Pricing links the selected server to an available slot. If all slots are in use, open Subscription to manage them.

Move Server Premium

Each paid slot covers one server at a time. Open Subscription to see your linked servers and available slots.

  1. Under Premium servers, select Remove beside the old server and confirm with Remove Server.
  2. Select Add Server, choose the new server, and confirm with Add Server. The same bot and permission requirements apply as when subscribing.

Removing a server frees a slot. It does not reduce your bill or slot count.

Change or cancel a subscription

  • Server Premium: open Subscription and select Open Billing Portal under Manage Billing.
  • User Premium: open Pricing and select Get User Premium. For an active subscription, this opens the billing portal.

Use the portal to change payment details, view invoices, or cancel. Cancellation keeps Premium available until the end of the paid billing period. Cancel each plan you no longer need. If the portal does not open, contact the support team through Discord.